Company History
Heavenly Scent was started in 1993 to provide housecleaning services to the East Valley. It rapidly expanded and quickly grew from a family business into a multi-service company cleaning thousands of homes per year.
In 2002 Heavenly Scent received new ownership and became Heavenly Scent Professionals, LLC, but retained its experienced cleaning and office staff and entered a new growth period, enabling it to provide increasingly consistent and stable services to its clients, many of whom have been with the company for 10 or more years.
In recent years we have added window cleaning to our services and by working with our professional association we have improved training, expanded and specialized our cleaning supply & equipment selection and improved the overall professionalism of our 40+ member staff.
We anticipate continued growth and expansion of our services to our customers this year and promise to maintain our company motto of “Providing the highest possible services at the lowest possible prices”.
FAQs
What kinds of insurance do you carry?
We carry Workman’s Compensation insurance on all of our employees through SCF Insurance of Arizona. We also carry $ 2 million dollars of general liability insurance through State Auto Insurance.
Do you have an actual office or do you use an answering service?
We have a 3,000 square foot office located in Mesa where our staff answers your calls, prepares supplies and trains our maids in best cleaning practices. Please feel free to call us and stop by for a visit.
Do you offer referral discounts?
If someone you refer uses our services you will receive a $10 credit towards your next cleaning!
What areas of the Phoenix Metro Area do you service?
We specialize in East Valley Cities - Chandler, Gilbert, Tempe, Mesa, Ahwatukee, Queen Creek, Most of Scottsdale (call for confirmation on your area)
What is your damage policy?
We ask that you notify us within two business days of any damage you believe was caused by the cleaning team. We will replace or compensate you for damages when those damages go beyond the scope of what can happen in normal cleaning activities. For instance, baseboards scuffed by vacuums or counter tops dulled by cleaning over time are virtually unavoidable and will not be compensated. The same for items you request the maids hand dust, such as collectibles or pictures that are subject to being dropped while being cleaned. Metal mini blinds in particular are easily subject to crimping damage if we try to hand clean them. Please call us with any questions about this policy. These are situations that rarely come up but we prefer to have them clear up front.
How many house cleaners do you send?
We base all of our quotes on a team of two maids. Occasionally, we may have a third team member and adjust pricing based on total man-hours. For example, two maids for two hours is a total of 4 man-hours. Three maids for one hour and twenty minutes is also a total of 4 man-hours, the same total price and same amount of cleaning accomplished.
Do I have to be home when the cleaning is done?
No, not unless you want to be there during the cleaning. Most of our repeat customers keep a key on file at our office. Other options if you are not home are garage code boxes, key in specific location, meeting us there (we call you 20 or 30 minutes in advance), or other arrangements.
Do you offer night or weekend service?
Monday through Friday we generally complete all cleaning assignments by 5pm. On Saturday, we offer a limited schedule of daytime cleaning appointments, call us at least a few days in advance to lock-in your Saturday appointment.
What are the payment methods you offer?
You can pay by Cash, Check, Visa, Mastercard, Discover, American Express or by PayPal on this web site. All payments are due at time of service but in the case of first-time customers or vacants where you will not be at the home, we require a credit card number on file.
Why do you have a cancellation charge?
As long as you phone us by 5pm on the business day prior to your appointment, there is no charge. If not, then we will have scheduled maids who will likely have to wait out the time your home was scheduled to be cleaned before they can go to their next appointment. Our $40 cancellation charge is much less than our local competitors and reflects less than our actual cost of the missed appointment. We do understand that emergencies come up but the cancellation charge applies regardless of the reason for the cancellation.
What is your Quality Guarantee?
If you are not satisfied with your service please contact us and let us know within 24 hours. We will do our best to either return and redo areas that were not cleaned correctly within one business day or to make other accomodations to make things right. This guarantee is of course subject to fixing problems that fell within the scope of the work you scheduled and paid for.
What holidays are you closed (no services)?
New Year’s Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day. Occasionally we will be closed on other limited dates, depending on the actual dates holidays fall on.
Our office hours are 7:00am to 6:00pm, Monday through Friday.
Office: 480-807-4306
E-mail: info@heavenlyscentmaids.com